Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Privacy Policy Overview
Understanding Your Privacy Rights
Information Collection
We collect personal data such as name, email, and address to process orders and improve your shopping experience.
Data Usage
Your information is used to enhance our services, communicate with you, and fulfill your orders efficiently.
Data Protection
We implement security measures to protect your personal data from unauthorized access and breaches.
Your Rights
Access and Control
You have the right to access, modify, or delete your personal information at any time through your account settings.
Cookies Policy
We use cookies to enhance your browsing experience and analyze site traffic, which you can manage in your browser settings.
What Our Customers Say About Us
★★★★★
Average Rating: 4.8 out of 5 based on 150 reviews
Customer Feedback
The shopping experience at Darkened Ages is fantastic! The website is easy to navigate, and I appreciate the detailed descriptions of each product. Highly recommend!
★★★★★
Luna V.
Best Gothic Shop Online!
I stumbled upon Darkened Ages while searching for unique gothic apparel, and I was blown away by their selection. Every piece I bought has been a conversation starter!
★★★★★
Alexandra M.
A Unique Shopping Experience!
Darkened Ages offers an incredible selection of products that truly resonate with my love for gothic aesthetics. The quality is unmatched, and the customer service is always helpful!
★★★★★
Jordan T.
Absolutely Love This Store!
I have purchased several items from Darkened Ages, and each one has exceeded my expectations. The craftsmanship is superb, and I always receive compliments on my unique finds!
★★★★★
Sam R.